Skip to main content


Harley-Davidson Launches Certified Pre-Owned Motorcycle Program

By General Posts

by Janaki Jitchotvisut from

Now at participating American dealers.

Back in March, 2021, we first told you about the upcoming Harley-Davidson certified pre-owned motorcycle program on the horizon. As of April 19, 2021, Harley-Davidson Certified is officially supported by the Motor Company’s network of authorized Harley-Davidson dealers throughout the U.S.

To be accepted into the H-D Certified program, pre-owned Harleys must satisfy a number of criteria for inclusion and undergo a comprehensive 110-point quality-assurance inspection will be conducted by certified H-D technicians. Additionally, dealers must ensure that any bikes accepted have zero open recalls or blocked VINs (one that’s invalid for some reason, for example theft or salvage). Bikes must also not have been in major accidents, and all scheduled service must be completely up-to-date.

Other important considerations include: the bike must not be more than five model years old, should have under 25,000 miles on the odometer, cannot have aftermarket engine or transmission modifications, and also should not have any major chassis or electrical mods.

What do buyers get out of the bargain? Each Harley-Davidson Certified pre-owned bike automatically comes with a 12-month limited warranty on both the engine and the transmission. If you buy one, you’ll also get a complimentary one-year membership in the Harley Owners Group (H.O.G.).

Buyers may also be able to participate in special financing offers that may be available at the time of purchase. For example, there’s currently an APR as low as 4.49 percent available for Harley-Davidson Riding Academy Course graduates. To qualify, you must apply for this financing within 180 days of graduation of your course, but that seems like it could save some new riders some money.

To find out more information about the program and see what’s available, check out the official Harley-Davidson Certified Pre-Owned Motorcycles site. There’s also a convenient dealer lookup located on that page, so you can easily find a participating Harley-Davidson dealer near you.


First Such Program from Harley-Davidson: Getting into Certified Pre-Owned Market
by Daniel Patrascu from

Despite the glamorous image it projects, Harley-Davidson is still not where it thinks it belongs, business-wise. That’s why the Milwaukee company is trying all sorts of new recipes, from launching the Pan America, for a segment it ignored until now, terminating Sportster models, to rolling out its first-ever certified pre-owned motorcycle program.

The latter move was announced by Harley this week as a means to “strengthen our competitive position” and “drive Harley-Davidson desirability.”

To be run through the nationwide dealership network, the program will have all eligible pre-owned motorcycles checked and then resold with a one-year warranty.

According to the bike maker, an eligible bike means one that is no more than five model years old, reads less than 25,000 miles (40,200 km) on the odometer and has no aftermarket modifications made to the engine, transmission, chassis, or electrical system.

Each bike will be subject to a “110-point quality-assurance inspection,” and then the ride’s recalls or a blocked VIN status will be verified. Harleys brought in for the program will also have to be free of accidents and all service operations up to date.

The one-year warranty (with a $50 deductible charge per claim) covers the engine and transmission. Those who chose to buy a used Harley will also get a free one-year membership in the Harley Owners Group and the perks that come with that. The bike maker also plans to offer financing for these motorcycles.

“We believe this program will drive Harley-Davidson desirability and enhance the overall customer experience, allowing more riders to have access to our motorcycles and provide them with an added level of confidence in their purchase,” said Jochen Zeitz, chairman, president and CEO, Harley-Davidson, in a statement.

You can find the full list of dealers taking part in the Harley program, as well as additional details about it at the company website.

Dollar and Thrifty Customers, Find Out If You Are Eligible for a Refund of Florida Rental Car Toll Fees

By General Posts

NMA E-Newsletter #531

In September 2014, the National Motorists Association sent a letter of complaint to then-Florida Attorney General Pam Bondi about predatory practices by rental car companies in the state related to toll service charges. The NMA letter included a petition calling for reform and compensation signed by several hundred association members.

The Consumer Protection Division (CPD) of the Florida Attorney General’s Office launched an investigation and agreed with our assessment of systemic abuses of motorists. The CPD previously notified the NMA that it had reached a settlement with Avis, Budget, and Payless, a fact that we documented in NMA E-Newsletter #461 and in a national email alert to members in November 2017. Eligible claims against those three rental car companies had to be filed by January 7, 2018.

Laura Boeckman of the CPD recently notified the NMA that an out-of-court settlement has been reached with the Dollar Thrifty Automotive Group in which DTAG has agreed to make significant changes in how the toll fees it charges are disclosed to customers. It also agreed to provide refunds of its toll fees and PlatePass charges to eligible consumers who were charged fees by Dollar or Thrifty between January 1, 2011 and January 7, 2019.

If you rented a vehicle in Florida from Dollar or Thrifty during that time period and incurred toll fees and/or PlatePass charges from either of those agencies, you may request a refund by submitting a claim form. The form and information about the settlement can be found here. Please note that refund claims must be submitted by July 7, 2019.

In her letter to the NMA, Ms. Boeckman noted:

“We share the concerns you and your organization expressed in your previous correspondence to us and are seeking to ensure that individuals that may have been charged these toll fees and PlatePass charges by Dollar or Thrifty during the above-noted timeframe and without proper disclosure have an opportunity to seek refunds. We therefore ask that you assist us by sharing this information with your members so that as many eligible consumers as possible can apply for refunds before the July 7, deadline.”

We’ll take that a step further. Share this NMA e-newsletter with others in your social and business networks. Everyone who was victimized by the toll-service practices of Dollar or Thrifty in Florida during the prescribed period should seek restitution per the settlement negotiated by the Consumer Protection Division of Florida’s Office of the Attorney General.